Frequently asked

Questions

Got a burning question? You may find the answer here...

What are your opening hours?

Our Farm Shop by Chadlington will be shut for all of January and February, and will reopen on Saturday 1st March. Our pop-up shop at The Farmer's Dog near Burford is still open during January & February, and is open Wednesday-Sunday from 10am - 4.30pm.

From 1st March, the Farm Shop will be open Wednesday-Sunday 9:30-4:30pm, including Bank Holiday Mondays. We start serving food from 9:30am onwards - there is no need to book, just turn up. Please note that in order to comply with regulations we may need to close the shop and food queues earlier than 4.30pm, to ensure all customers in the queue can be served before we close.

Do we need to book to visit the Farm Shop/Big View Café?

No need to book, just turn up. Our amazing team will be on hand to help if you have any questions or queries on the day

How can I contact customer support?

What are your customer support hours?

Our customer support is available Monday to Friday, 9:00 AM – 5:00 PM (UK time). We may take a little longer to respond over the weekend, but we’ll get back to you as soon as we can during our working hours.

Do you ship worldwide?

Yes, we ship most of our products worldwide, excluding any food items and alcohol which we ship to the UK only.

Has my order been processed?

You will receive an email confirmation to show that your order has been received and we will process the order shortly after we receive it.

If you haven't received the order confirmation, please contact orders@diddlysquatfarmshop.com

How long will it take for my order to arrive?

Delivery times may vary depending on your location and the shipping method selected at checkout.

Can I cancel and refund my order?

What else can I do whilst visiting the Cotswolds?

Here are a few of our favourite local businesses:

- The Old Mill Antiques, Chipping Norton

- Brown Cow, Chipping Norton

- The Man Cave, Broadway

- Jaffe and Neale, Chipping Norton

- Firefly Barn, Oxfordshire (Airbnb)

Got a question?

Still got something to ask us, let us know by filling in the form below and we will get back to you as soon as we can!