Frequently asked

Questions

Got a burning question? You may find the answer here...

What are your opening hours?

We are open Tuesday-Sunday, 9:30am-4:30pm including all Bank Holidays

What are your festive opening hours?

The Farm Shop in Chadlington will be open on Christmas Eve until 2pm, and closed on Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day, reopening on Friday 2nd January. Around this period, we will be open our usual hours of Tuesday–Sunday, 9.30am–4.30pm.

The pub shop at The Farmer’s Dog will remain open until 6pm on New Year’s Eve.

What are your last Shipping dates before Christmas?

48-hour shipping: please order by 20th December

24-hour shipping: please order by 21st December

If you order after these dates, you may still select these shipping options, but we can’t guarantee delivery before Christmas after the cut off dates.

What is your Christmas returns policy?

To make Christmas shopping a little easier, we’ve extended our returns period for the festive season.

Any non-food/alcohol items purchased during November or December can be returned up until 31st January for an exchange or refund, provided they’re in their original condition.

If you need any help with a return, please don’t hesitate to get in touch with us.

Are you open January and February?

🎉EXCITING NEWS!!! 🎉 Due to demand, Diddly Squat Farm Shop is now going to be OPEN during January and February.

Do you accept cash payments at the farm shop?

We’re card-only at both the Farm shop and the pub shop, so we’re not able to accept cash.

Where do I park?

We have parking outside our shop, including 4 dedicated disabled parking spaces.

However, during busy times, this area can fill up quickly. We do have an overflow car park, which is clearly signposted.

Please be aware that our car parks can get very muddy, so we recommend bringing wellies! 

Kindly we ask that you avoid parking on the verges, as this can block large buses that pass frequently. Our car parking staff will be on hand to assist you at any time.

What are the transportation options to get to Diddly Squat Farm Shop?

By Car:
We’re located at 5-12 Chipping Norton Road, Chipping Norton, OX7 3PE.

By Bus:
The X9 Bus runs between Witney and Chipping Norton with a stop near the shop. Please check the timetable for specific departure times.

By Train:
The nearest train station is Charlbury, with direct services from Oxford and London Paddington. From there, you can take a bus from Charlbury village or a taxi directly to the farm shop. Please check the timetables for specific departure times.

By Taxi:
As we’re in a rural location, taxi services are limited, so it’s a good idea to plan and book ahead!

How do we book a table at the pub?

Please visit the Farmers Dog website.

Will Jeremy and Lisa be at the shop?

Jeremy and Lisa try to get to the farm shop as often as they can, however, with the nature of life on the farm, their schedules are often busy and unpredictable

How can I contact customer support? and what are your hours?

You can reach us at orders@diddlysquatfarmshop.com for any questions or assistance.

Our customer support is available Monday to Friday, 9:00 AM – 5:00 PM (UK time). We may take a little longer to respond over the weekend, but we’ll get back to you as soon as we can during our working hours.

Do we need to book to visit the Farm Shop/Big View Café?

No need to book, just turn up. Our amazing team will be on hand to help if you have any questions or queries on the day

Can I cancel and refund my order?

Please contact orders@diddlysquatfarmshop.com

What else can I do whilst visiting the Cotswolds?

Here are a few of our favourite local businesses:

- The Old Mill Antiques, Chipping Norton

- Brown Cow, Chipping Norton

- The Man Cave, Broadway

- Jaffe and Neale, Chipping Norton

- Firefly Barn, Oxfordshire (Airbnb)

Do you offer Gift cards?

At this time, we do not offer gift cards. However, we are exploring the possibility and will update our Diddly customers when this option becomes available.

Got a question?

Still got something to ask us, let us know by filling in the form below and we will get back to you as soon as we can!